This course is separated into three modules of learning:

Module One: What Makes a Conversation Difficult?
In this module, we will be looking at what makes conversations difficult and how we respond to them.

Module Two: Learn New Strategies
Within this module, we will learn all about different strategies we can use to our advantage to help us with managing difficult conversations.

Module Three: How to Change Our Mindset and Understanding
In this final module, we are going to look at how to be aware of our approach towards a person and a conversation and understand what is happening for us emotionally and physically. 

Study Time: 120 mins.